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Customer Satisfaction Survey

Thank you for taking the time to complete our customer satisfaction survey. The survey should take about 2 minutes to complete.

Date of Service:
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A.    How did you access Service New Brunswick:
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Service Centre Location visited:
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B.    How are you completing this survey?
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1.  Why did you visit Service New Brunswick? (Please select all that apply)
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2.  Did you obtain that service or those services as:

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3.  Thinking of your visit to Service New Brunswick, please indicate to what extent you agree or disagree with the following statements (1 = Strongly disagree to 5 = Strongly agree):
I was satisfied with the amount of time it took to get the service or product.
It was clear what I had to do if I had a problem.
Staff were responsive to my needs (i.e.: knowledgeable, courteous, helpful etc.).
It was clear that SNB was the organization to contact to receive the service or product.
Procedures, documents and forms were straight forward, easy to understand and use. 
I was satisfied with the overall quality of the service or product.
In the end, I got what I needed from SNB.
Convenient methods of access were available (i.e online, in-person, telephone, email).
Overall, I was satisfied with my customer service experience.
Overall, Service New Brunswick met my expectations.
I received the service in the official language of my choice.
If you needed to research this service online at www.snb.ca before calling TeleServices or visiting a Service Centre, you were able to find the information you needed.
The website (www.snb.ca) was easy to use, and I was able to find the information I needed.
The website (www.snb.ca) is visually appealing.
I feel that my confidentiality is fully protected (if I provide personal information on this website).

7.  Do you have any other feedback you’d like to share on your experience accessing or receiving services?

If you require someone to follow-up with you regarding a product or service that you received from Service New Brunswick, please send a request to snb@snb.ca or call us toll free at 1-888-762-8600 (within North America) or 1-506-684-7901 (outside North America). Hours of operation: Monday Friday 8:00a.m.-7:30p.m., Saturday 9:00a.m.-1:00p.m.

 
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