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Customer Satisfaction Survey Service Centres

Thank you for taking the time to complete our customer satisfaction survey. The survey should take about 5 minutes to complete.

Date of Service:

1. Why did you visit Service New Brunswick? (Please select all that apply)

Vehicle Registration Renewal
Vehicle Registration Transfer
Driver's License Renewal
Driver Examiner Services (i.e.: Book Appointments)
Moving to New Brunswick
Change of Address
MyHealth NB Registration Code
Renting Services for tenants and landlords

Birth Certificate Request
Marriage License
Marriage Certificate Request
Medicare Services
Fish and Wildlife Licenses
Pay a fine
Default Payments (Property Tax, Student Loan)
Payments (Water, Sewer, Horizon and Vitalité Health Networks, etc.)

Auto Dealer
Technical Inspection Services
Land Registry
Corporate Registry
Looking for general information
Pay your Property Tax Bill
Property Assessment Information
Other (please specify):

2. Was this your first time using this method to access services/products?

3. Did you obtain that service or those services as:

an individual/citizen customer
a customer representing a business or organization

4. Thinking of your visit to Service New Brunswick, please indicate to what extent you agree or disagree with the following statements (1 = Strongly disagree to 5 = Strongly agree):

	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Overall I was satisfied with the amount of time it took to get the service or product.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
It was clear what I had to do if I had a problem.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Staff were knowledgeable.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Staff were courteous.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Staff were helpful.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
In the end, I got what I needed from SNB.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
I was satisfied with the overall quality of the service or product.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
It was clear that SNB was the organization to contact to receive the service or product.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Procedures were straight forward and easy to understand.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Documents and forms were easy to use.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Convenient methods of access were available (i.e. online, telephone, in person, email).	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
I received the service in the official language of my choice.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Overall, I was satisfied with my customer service experience.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
Overall, Service New Brunswick met my expectations.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply
If the service I came into the Service Centre for was offered online, I would still visit a Service Centre for this service.	Strongly Disagree (1)	2	3	4	Strongly Agree (5)	Don’t know /Doesn’t Apply

5. When you arrive at a service location, what is a reasonable amount of time to wait to be served?

Less than 15 minutes
15 – 30 minutes
31- 45 minutes
45 or more minutes

6. Are you aware that you can hold your place in line with your mobile device before arriving at Service Centre?

Yes, I was aware and will continue using it.
Yes, I was aware and do not see myself using this option.
No, I was not aware but now that I know, I will use it in the future.
No, I was not aware and do not see myself using this option.

7. When calling to book an appointment for driver examiner services, what is a reasonable amount of time to wait for an appointment?

1 week
2 weeks
3 weeks
More than 3 weeks

8. What is one thing that SNB can do to improve your customer experience?

* If you would like someone to follow-up with you regarding this survey, a product or service that you received from Service New Brunswick, please do not leave your contact information in this section. Please use the instructions provided at the end of the survey.

If you require someone to follow-up with you regarding a product or service that you received from Service New Brunswick, please send a request to snb@snb.ca or call us toll free at 1-888-762-8600 (within North America) or 1-506-684-7901 (outside North America). Hours of operation: Monday Friday 8:00a.m.-7:30p.m., Saturday 9:00a.m.-1:00p.m.

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