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Customer Satisfaction Survey Service Centres

Thank you for taking the time to complete our customer satisfaction survey. The survey should take about 5 minutes to complete.

Date of Service:
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Service Centre Location visited:
1.  Were you aware that Service New Brunswick is also responsible for the following services beyond our Service Centres? (Please select all that apply)
2.  Why did you visit Service New Brunswick? (Please select all that apply)
(This question is mandatory)

3.  Was this your first time using this method to access services/products?

(This question is mandatory)

4.  Did you obtain that service or those services as:

(This question is mandatory)
5.  Thinking of your visit to Service New Brunswick, please indicate to what extent you agree or disagree with the following statements (1 = Strongly disagree to 5 = Strongly agree):
Overall I was satisfied with the amount of time it took to get the service or product.
It was clear what I had to do if I had a problem.
Staff were knowledgeable.
Staff were courteous.
Staff were helpful.
In the end, I got what I needed from SNB.
I was satisfied with the overall quality of the service or product.
It was clear that SNB was the organization to contact to receive the service or product.
Procedures were straight forward and easy to understand.
Documents and forms were easy to use.
Convenient methods of access were available (i.e. online, telephone, in person, email).
I received the service in the official language of my choice.
Overall, I was satisfied with my customer service experience.
Overall, Service New Brunswick met my expectations.
If the service I came into the Service Centre for was offered online, I would still visit a Service Centre for this service.

6.  When you arrive at a service location, what is a reasonable amount of time to wait to be served?

7.  If we could do one thing better, what would it be?

8.  What other/additional services should we be offering you? 

* If you would like someone to follow-up with you regarding this survey, a product or service that you received from Service New Brunswick, please do not leave your contact information in this section.  Please use the instructions provided at the end of the survey. 

If you require someone to follow-up with you regarding a product or service that you received from Service New Brunswick, please send a request to snb@snb.ca or call us toll free at 1-888-762-8600 (within North America) or 1-506-684-7901 (outside North America). Hours of operation: Monday Friday 8:00a.m.-7:30p.m., Saturday 9:00a.m.-1:00p.m.

 
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